Privacy Policy

1. Who we are

This website is operated by PG Products under the brand Prana Guna, located at H.No.13-78, Mutluru, Vatticherukuru, Guntur, Pin 522212, Andhra Pradesh.. For privacy questions contact 7995496705 or email hello@pranaguna.onesample.online.

2. Information we collect

• Name, phone number, email and delivery address when you place an order or submit an inquiry
• Order details, payment method preference (COD / UPI) and delivery notes
• Wishlist and cart items stored in your browser session
• Basic technical data such as device/browser type for site security and performance

3. How we use your information

• To confirm, pack and deliver your orders
• To respond to inquiries and customer support requests
• To share order status updates by phone or WhatsApp
• To improve our catalogue, pricing and delivery experience

We do not sell your personal data to third parties.

4. Sharing of data

Data may be shared only with delivery partners or service providers strictly needed to fulfil your order, and when required by law. Payment details for UPI are handled as per your chosen payment flow; we do not store full card numbers on this website.

5. Data retention & security

Order and inquiry records are kept as long as needed for business, accounting and support. We take reasonable technical and organisational steps to protect your information, though no online method is 100% secure.

6. Your choices

You may request correction or deletion of your contact details by calling us or using the inquiry form. You can clear wishlist/cart by removing items or clearing browser data.

7. Updates

We may update this policy from time to time. The latest version will always be available on this page.