Help centre
Frequently Asked Questions
Quick answers about shopping with Prana Guna (PG Products).
What does Prana Guna sell? +
We sell groceries, vegetables, fruits, sweets, clothes, dairy, spices, oils, snacks, beverages, household items and an organic corner — focused on low price with good quality.
Where do you deliver? +
We currently serve areas around Guntur, Andhra Pradesh, starting from our base in Mutluru, Vatticherukuru. Call 7995496705 to confirm if your locality is covered.
Is delivery free? +
Yes — free delivery on orders of ₹499 and above. Below that, a delivery fee of ₹40 applies.
What payment methods do you accept? +
Cash on Delivery (COD) and UPI (pay on confirmation). Choose your preferred method at checkout.
How do I track my order? +
Use the Track Order page with your order number (starts with PG) and the phone number used while ordering.
Are products organic? +
Items marked Organic are listed in our Organic Corner. Other products are quality-checked village/market staples at fair prices.
Can I place a bulk or wholesale order? +
Yes. Use the Inquiry form with your full requirements — name, phone, email, address and details. Our team will call you back.
What if I receive a damaged or wrong item? +
Contact us immediately on WhatsApp/phone with your order number and a photo. We will arrange replacement or a suitable resolution for eligible cases.
Do you have a physical address? +
H.No.13-78, Mutluru, Vatticherukuru, Guntur, Pin 522212, Andhra Pradesh.
How do I contact support? +
Call or WhatsApp 7995496705, email hello@pranaguna.onesample.online, or visit the Contact page.